Ava is an AI agent that verifies employment, income, references, and more by phone, email, and fax. Background screeners and banks have run 200,000+ verifications through her, across 17 countries.
From "a human on the phone" to a verified result — the launch film.
Every time someone gets hired, applies for a mortgage, or runs a background check, somebody has to confirm they actually worked where they said they did. That means millions of phone calls a year to HR and payroll. Leaving voicemails. Sending emails. Sending faxes (yes, in 2026). Waiting days for a callback. Calling back. Getting transferred. Leaving another voicemail.
Background screeners and banks hire whole teams to do this. It's tedious, it's expensive, and turnover is brutal because the work is mind-numbing. We started Superunit because this entire layer of the economy still runs on manual calls and nobody's job is to fix it. So we built an agent whose only job is to make those calls, work the emails and faxes, and get the answer back fast.
A product leader at a large background screener once told us employment verifications were "soul crushing." We got curious. A few months after demo day, we pivoted the whole company at it.
She does the contact research, calls HR, payroll, and admin departments, navigates phone trees, handles documents, sends emails and faxes, manages compliance, and publishes the results back to your system.
Calls, navigates IVR menus, talks to people, follows up until she gets an answer.
Sends, tracks, and works email and fax in parallel with the calls.
Verifies employment, income, DOT, references, tenancy, offer letters, and medical canvassing
Serves consumer reporting agencies, banks and mortgage lenders, and tenant screening firms
Publishes results back to your ERP with a clear, auditable record of how the answer was obtained
The result is a verification that comes back in under a day instead of several.
Drawn from 200,000+ verifications run through Superunit for banks, mortgage lenders, and background screeners. Four findings on who really sits in the middle of verification, how long it takes, and where it breaks.
When an employment verification runs through a named third-party platform, ~73% of the time it's a single company — Equifax's The Work Number.
Four data brokers fulfill roughly 90% of third-party verifications. One of them does most of it.
Among verifications fulfilled through a named third-party system, the share that routed to each platform:
Half of all verifications come back in under 16 hours. 1 in 6 land within the first hour. But the slowest 10% take nearly four days.
The story is the spread, not the average — and that slow tail is what stalls a hire or a loan.
Email and phone do nearly all the work, almost evenly split. Fax, despite the running joke, is now about 1%.
Automating only one channel leaves half the problem on the table.
Verifying employment in the UK takes about 3.3x longer than in the US. Only a third of UK verifications come back within a day.
"International" isn't a uniform delay — it's a specific, country-by-country bottleneck, and the UK is the sharpest in our data.
| Country | Median time | Within 24 hrs | Slowest 10% |
|---|---|---|---|
| United States | 17.1 hrs | 67% | ~3.4 days |
| Canada | 17.6 hrs | 60% | ~4.4 days |
| United Kingdom | 57.2 hrs | 33% | ~8 days |
Cite this data: Superunit, State of Employment Verification 2026, superunit.com/launch
Ava replaces the call-center work of verifying employment, references, and education — so your team handles exceptions, not voicemails.
Automate VVOE and written verifications with every call recorded, transcribed, and audit-ready — so verification never stalls a close date.
Employment, income, and rental history verified in hours, not days — fast enough to keep applicants in competitive rental markets.
verifications processed
countries
banks & background screening customers
employment completion rate
average turnaround
pilot-to-deployment conversion
"If I have this technology, we will dominate the field."
A mortgage lender scaled loan volume 20x while keeping their verification team at just 2 people — avoiding 12 additional hires.
"You were a game-changer when we were in a really tight spot. We were growing quickly and losing customers because we couldn't meet their expectations."
If you run verifications and want them to move faster, let's talk.